From TabTrack to TabXP
The Connected Guest Experience Platform
TabXP is not a billing application. It is a live digital guest session that connects every interaction between a customer and a hospitality venue — from arrival to departure.
Every Tab. Every Moment. One Experience.
- 9
- XP modules
- 6
- Expansion phases
- 12
- Revenue streams
- 1
- Live guest session
The Transformation
TabTrack communicates monitoring. TabXP communicates participation.
Old position
“Live Restaurant Billing”
- — Tracking
- — Observation
- — Billing
- — Reporting
New position
The Connected Guest Experience Platform
- + Experiences
- + Interaction
- + Engagement
- + Hospitality
- + Payments
- + Loyalty
- + Community
- + Intelligence
TabXP is not a replacement for TabTrack — it is its evolution. It expands the product from a live billing tool into a scalable hospitality platform serving restaurants, hotels, entertainment venues and future connected experiences across Africa.
The Problem
Hospitality technology today is fragmented.
Long payment queues
Guests wait for bills, staff chase terminals.
Billing disputes
No shared, live view of what was ordered.
Fragmented systems
POS, loyalty, payments and reservations never talk.
No guest visibility
Venues cannot see who is in the room or why they return.
Manual service requests
Raising a hand is still the interface.
Low repeat visitation
Nothing connects the visit to the next one.
The Solution
A guest scans once and joins a live session that lasts the whole visit.
- Track orders live
- View the bill in real time
- Pay instantly, anytime
- Use a digital wallet
- Split payments across the table
- Invite someone else to pay
- Request service without waiting
- Receive promotions and rewards
- Rate the experience instantly
- Get personalised offers next visit
XP Live
Real-time order tracking and live bill updates.
Guest sees
Watch each order move from received, to preparing, to served, with the running bill updating instantly in TZS.
Venue gets
Kitchen and floor states are pushed to the guest automatically, so nobody asks 'where is my order?' again.
- Live order timeline
- Running bill, always accurate
- Zero end-of-night disputes
XP Pay
Card, wallet, mobile money and shared payments.
Guest sees
Close the tab from the table with M-Pesa, Tigo Pesa, Airtel Money, card or XP Wallet — or split it across the table.
Venue gets
Faster table turns, no terminal queues, and reconciled settlement per shift.
- Mobile money + card
- Split evenly or by item
- Pay any time during the visit
XP Wallet
Stored value, promotions and cashless experiences.
Guest sees
Top up once, spend cashless across venues, and earn cashback on every tab.
Venue gets
Prepaid balances lock in future spend and cut cash handling risk.
- Instant top-up
- Cashback and credits
- Cashless venue operations
XP Social
Invite friends, group tabs, gifting, shared experiences.
Guest sees
Add friends to one live tab, request that someone else pays, or gift a round from anywhere.
Venue gets
Group spend stays on a single session instead of fragmenting into separate bills.
- Shared group tabs
- Invite someone to pay
- Send and receive gifts
XP Rewards
Loyalty, badges, memberships, personalised offers.
Guest sees
Earn XP points on every visit, unlock tiers, and receive live offers while still in the room.
Venue gets
Turn one-off footfall into measurable repeat visitation.
- Points and tiers
- Live in-venue offers
- Member-only pricing
XP AI
Recommendations, smart upselling, guest assistance.
Guest sees
Suggestions based on what this guest actually orders, plus instant answers on menu and service.
Venue gets
Automated upsell at the right moment lifts average tab value.
- Personalised menu picks
- Smart upsell prompts
- In-app guest assistant
XP Host
Reservations, waitlists and table management.
Guest sees
Book a table, join a waitlist and get notified the moment it is ready.
Venue gets
Floor plan, covers and waitlist managed from one live view.
- Reservations
- Digital waitlist
- Table and covers view
XP Business
Corporate dining and approval workflows.
Guest sees
Charge a client lunch to the company tab with policy limits already applied.
Venue gets
Corporate accounts become a predictable, invoiced revenue line.
- Company tabs
- Spend limits and approvals
- Consolidated invoicing
XP Insights
Venue analytics and guest intelligence.
Guest sees
Guests see their own history, spend and favourite items.
Venue gets
Live dashboards on revenue, staff performance, peak hours and returning guests.
- Revenue and peak-hour analytics
- Staff performance
- Guest cohorts and retention
In the guest's hand
Try the TabXP guest app live — no login required.
Open the live demo app
Real dummy data in TZS: order items, watch the kitchen update, split the bill, pay with M-Pesa or wallet, request service and claim rewards. Installable on your phone as an app.
The Experience
The tab is no longer a receipt. It is the customer's active journey.
- 1Arrival
- 2Scan QR
- 3Join Live Tab
- 4Track Orders
- 5Interact with Staff
- 6Pay Anytime
- 7Invite Others to Pay
- 8Earn Rewards
- 9Rate Experience
- 10Return Loyal
Transparency
Guests always know what is happening.
Control
Guests decide how and when to pay.
Convenience
No waiting for bills or terminals.
Connection
Guests, staff and venues stay in sync.
Personalisation
Every visit is smarter than the last.
Anticipated Use
Built for how Tanzania — and Africa — actually goes out.
Hotels, resorts & beach clubs
One live tab across the pool, the restaurant and the room.
Corporate dining & business lunches
Approval workflows, company wallets, automatic invoicing.
Events, festivals & food courts
Thousands of guests, zero queues, one shared session.
Initial market
Restaurants · Bars · Lounges · Hotels · Coffee Shops · Resorts · Beach Clubs
Expansion market
Corporate Dining · Hospitals · Airports · Universities · Entertainment Venues · Sports Arenas · Festivals
Phase 1
Restaurants, bars & lounges
Phase 2
Hotels & resorts
Phase 3
Entertainment & events
Phase 4
Corporate dining
Phase 5
East Africa expansion
Phase 6
Pan-African platform
Competitive Advantage
TabXP owns the guest relationship for the entire visit.
Unlike traditional POS providers
TabXP owns the guest relationship throughout the visit, not just the transaction.
Unlike payment apps
TabXP enhances the complete hospitality journey, not one tap at the end.
Unlike loyalty platforms
TabXP operates in real time, during the visit that matters.
Unlike reservation systems
TabXP stays active until the guest leaves — and beyond.
Investment Opportunity
Capital to build the digital operating system for hospitality.
Revenue model
- · Recurring SaaS subscriptions
- · Transaction fees
- · Wallet services
- · Payment gateway revenue
- · Premium analytics & AI insights
- · Loyalty subscriptions
- · Marketing campaigns
- · Corporate dining
- · Reservation services
- · White-label licensing
- · API integrations
- · Data & benchmarking products
Capital will accelerate
- · Product development
- · AI capabilities
- · POS integrations
- · Merchant acquisition
- · Regional expansion
- · Strategic partnerships
- · Regulatory compliance
- · Payment infrastructure
- · Brand development
Vision
To become Africa's leading Guest Experience Platform, enabling every hospitality business to deliver seamless, personalised and connected experiences from arrival to departure.
Mission
To redefine hospitality through real-time digital experiences that connect guests, venues and payments on one intelligent platform.
Partner with TabXP
Investors, venue partners and integrators — join us in building the connected guest experience layer for African hospitality.